FAQ

If you need to change or cancel your order, please contact us as soon as possible. We generally process orders within 6 hours, unless we're waiting on items from you, in which case you can make edits up until we've received your shipment.

You will fall in love with your Sahara delivery the moment it arrives. Our sets arrive in pretty frosted packaging, then sealed in our stylish black Sahara bags.

We sincerely apologise if the item received is not the item that was chosen within your online cart.

On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:

  • Order Number.
  • Details of incorrect item received.
  • Name of the item not received.
  • Photo of the all item(s) received.
  • Please contact us  and once this information has been received we will resolve this as promptly as possible for you.

In some cases, we may ask for you to return the item back to us through our returns process found here. Please note that if you are missing/received the wrong items, you must claim for this within 30 days of the order being dispatched.

If you’re not satisfied with your order for any reason, you can return it for a full refund within 30 days.

To find out more about our 30 day refund policy please see our shipping & returns page.